2. Description of Services

Langlandia provides educational products and services designed to help individuals learn languages, develop language skills, and build confidence in using languages.

Our offerings may include:

• Online language courses and individual lessons.

• Language-learning programmes, learning roadmaps, and study plans.

• E-books, PDF workbooks, printable planners, grammar guides, and vocabulary resources.

• Exercises, quizzes, assessments, and examination-preparation materials.

• Speaking clubs, group learning sessions, and educational workshops.

• Language coaching and related personal-development services.

• Educational videos, articles, and other digital learning resources.

The specific features, content, price, format, delivery method, and access conditions of each product or service will be described on its relevant page or during the booking process.

Unless otherwise stated, purchased educational materials are intended for individual use and may not be redistributed or commercially exploited without our permission.

3. Educational Purpose and Learning Outcomes

Our products and services are intended to support language learning through structured explanations, exercises, practical activities, and other educational resources.

Language-learning progress varies between individuals and depends on factors such as starting proficiency, time invested, consistency, practice, and personal circumstances.

Although we aim to provide effective and practical learning resources, we do not guarantee that you will achieve fluency, reach a particular language level within a specified period, pass an examination, obtain a certificate, or achieve any other particular result.

Any stated learning timelines or expected outcomes should be understood in the context of the specific programme and its description.

Official examinations, language certificates, and external assessment requirements are determined by the relevant examination organisations. Purchasing Langlandia materials does not constitute examination registration or guarantee a particular examination result.

Language coaching and personal-development services are educational in nature and are not a substitute for medical, psychological, legal, or other professional advice.

4. Eligibility and Registration

You must have the legal capacity required to enter into a binding agreement under the laws applicable to you.

Where permitted by law, minors may use our services with the involvement or consent of a parent or legal guardian as required by applicable law.

When registering for an account or purchasing a product, you agree to provide accurate and complete information and to update it when necessary.

You are responsible for maintaining the confidentiality of your account credentials and for taking reasonable steps to prevent unauthorised access to your account.

You must notify us if you become aware of unauthorised access to your account.

You are responsible for ensuring that your device, internet connection, browser, and software meet the technical requirements specified for the product or service you purchase.

5. Account Access and Use of Services

Certain products and services may require an account, registration, or booking.

The access conditions for each product may differ. For example, a product may be provided as a downloadable file, through a customer account, through an online learning platform, or during a scheduled session.

Any applicable access period, usage limits, booking conditions, or technical requirements will be communicated in the relevant product or service description.

You must not share your account credentials or allow unauthorised individuals to access products licensed for your individual use.

We may temporarily restrict access where reasonably necessary to address suspected fraud, security threats, unauthorised distribution, or material violations of these Terms. Where appropriate, we will provide notice and an opportunity to resolve the issue.

Any restriction or termination of access will remain subject to applicable law and your mandatory consumer rights.

6. Acceptable Use

You agree to use Langlandia.com and our services lawfully and responsibly.

You must not:

• Use our Website for unlawful, fraudulent, or deceptive purposes.

• Attempt to gain unauthorised access to our accounts, servers, systems, or learning platforms.

• Interfere with the security, functionality, or availability of our Website.

• Upload malicious software or attempt to compromise our systems.

• Use automated tools to extract, reproduce, or systematically collect Website content without permission or another lawful basis.

• Send spam, unauthorised commercial messages, or misleading promotional material through our services.

• Harass, threaten, abuse, or unlawfully discriminate against other users, instructors, or members of our team.

• Infringe the intellectual property, privacy, or other legal rights of Langlandia or third parties.

• Copy, redistribute, resell, or commercially exploit protected educational materials without authorisation.

• Misrepresent your identity or impersonate another person.

We may take proportionate action in response to violations, including removing prohibited content or restricting access where justified.

7. Orders, Pricing, and Payments

The price and principal characteristics of each product or service will be displayed on the relevant product page or during the booking process.

Prices will be displayed in the applicable currency, and information about taxes, delivery charges, and other additional costs will be provided as required by law.

By placing an order, you agree to pay the price and any applicable charges disclosed before completing your purchase.

Payments may be processed through third-party payment providers. Your use of those payment services may also be subject to their respective terms and privacy policies.

Langlandia does not need to store your complete payment card details where these are handled by an external payment provider.

We reserve the right to correct genuine pricing or technical errors and to decline or cancel orders where legally justified, including cases involving obvious pricing errors, unsuccessful payment, or reasonably suspected fraud.

If payment has been collected for an order that cannot be fulfilled, we will provide any refund required by applicable law.

An order will be confirmed through the confirmation process specified during checkout.

8. Digital Products and Delivery

Digital products may include e-books, PDF workbooks, printable planners, vocabulary lists, grammar guides, and other downloadable educational resources.

Unless otherwise stated, digital products will be delivered through the method described on the relevant product page, such as a download link, email, or customer account.

You are responsible for providing a valid email address and ensuring that you can access the relevant delivery method.

If you cannot access a purchased product, please contact us at [Insert contact email], providing your order number and a description of the issue.

We will make reasonable efforts to resolve legitimate delivery and access problems.

Digital products must correspond to their description and comply with applicable legal requirements. Nothing in these Terms excludes your rights in relation to digital content that is not delivered as agreed or does not conform to the contract.

9. Lessons, Courses, and Coaching Services

The terms applicable to lessons, language coaching, workshops, speaking clubs, and other scheduled services will be provided on the relevant service page or during booking.

Where applicable, the service description will specify:

• The nature and duration of the service.

• The price and payment conditions.

• The booking and delivery arrangements.

• Any cancellation or rescheduling procedure.

• Any applicable package validity or access period.

You are responsible for attending scheduled sessions at the agreed time and ensuring that you have the necessary equipment and internet connection for online sessions.

Any cancellation, rescheduling, or missed-session policy will be communicated before purchase or booking and will be applied subject to applicable law.

Where a service is scheduled to begin before the end of a statutory withdrawal period, any required express request, acknowledgement, or consent will be obtained in accordance with applicable law.

10. Cancellation, Withdrawal, and Refunds

Langlandia respects the statutory rights of consumers under applicable law.

The right to cancel or withdraw from a purchase depends on the type of product or service, the circumstances of the transaction, and the applicable legal requirements.

10.1 Digital content

Consumers purchasing digital content online may have a statutory withdrawal period, subject to applicable exceptions.

Where the law permits an exception for digital content supplied electronically, the relevant requirements must be satisfied. These may include the consumer’s prior express consent to immediate supply, acknowledgement of the resulting loss of the right of withdrawal, and confirmation of the agreement.

Where such consent or acknowledgement is required, it will be obtained through the applicable purchase process.

A general statement that digital products are non-refundable does not remove any rights that consumers retain under applicable law.

10.2 Lessons and other services

The cancellation and withdrawal rights applicable to lessons, coaching sessions, workshops, and other services will be determined by the relevant contract and applicable law.

Where legally permitted, reasonable cancellation or rescheduling deadlines may apply, provided they are communicated before purchase or booking.

If you request that a service begin during a statutory withdrawal period, any applicable requirements concerning early performance and withdrawal rights will be handled in accordance with the law.

10.3 Refund requests

To request a cancellation or refund, contact us at:

Email: [Insert contact email]

Please include your order number, the product or service purchased, and a brief explanation of your request.

We will review the request and respond in accordance with our applicable policies and legal obligations.

Nothing in these Terms limits your statutory rights concerning withdrawal, defective or non-conforming digital content, failure to provide a service, or other remedies available under applicable law.

11. Intellectual Property and Copyright

Unless otherwise stated, original content created for or published under the Langlandia brand is owned by Langlandia or used under an appropriate licence.

This may include:

• Original language-learning explanations and educational materials.

• Courses, lessons, workbooks, e-books, and printable planners.

• Grammar tables, exercises, vocabulary resources, and study plans.

• Original educational frameworks and learning sequences.

• Website text, logos, graphics, illustrations, and visual designs.

• Videos, audio recordings, and other original educational content.

• Website design elements and original arrangements of content.

These materials are protected by applicable intellectual property laws.

Purchasing a product grants you a limited, non-exclusive, non-transferable licence to use the purchased materials for their intended purpose, subject to the relevant product description and any additional licence terms.

Unless expressly authorised in writing, you may not:

• Reproduce or distribute purchased materials for public or commercial use.

• Resell, sublicense, or share paid materials with unauthorised users.

• Upload protected materials to public websites, file-sharing platforms, or repositories.

• Repackage our materials as your own products.

• Remove copyright notices or ownership information.

• Copy protected original content to create competing products in a manner that infringes our rights.

General language facts, individual words, grammatical rules, and ideas are not automatically the exclusive property of Langlandia. This section protects our rights only to the extent provided by applicable law.

12. Trademarks and Brand Identity

The Langlandia name, logo, and other brand elements may be protected by applicable trademark, copyright, or other intellectual property laws.

You may not use our protected brand elements in a way that misrepresents your relationship with Langlandia, implies an endorsement that does not exist, or infringes our legal rights.

You may not reproduce our original website design, graphics, or other protected creative materials for commercial use without appropriate authorisation.

Nothing in this section restricts uses that are permitted by applicable law.

13. User Feedback, Reviews, and Submissions

You may have opportunities to submit questions, reviews, feedback, testimonials, or other content through our Website or services.

You are responsible for ensuring that your submissions are lawful and do not infringe third-party rights.

We may use feedback to improve our products and services.

Any use of testimonials, photographs, personal stories, or other identifiable information for promotional purposes will be subject to applicable privacy and consumer-protection requirements and any consent required by law.

We may moderate or remove unlawful, abusive, misleading, or otherwise inappropriate content where legally justified.

14. Third-Party Services and Links

Our Website may contain links to external websites, educational platforms, examination providers, or payment services.

These services are operated independently and may have their own terms, privacy policies, and operating requirements.

Unless expressly stated otherwise, Langlandia does not control third-party websites and is not responsible for their content, availability, or independent practices.

You should review the applicable terms and policies before using third-party services.

15. Website Availability and Changes

We aim to maintain a functional and accessible Website, but temporary interruptions may occur because of maintenance, technical issues, hosting problems, security incidents, or circumstances beyond our reasonable control.

We do not guarantee uninterrupted availability of every online feature at all times.

We may update our Website, improve educational materials, or modify services as our business develops.

Where a change materially affects a product or service already purchased, we will respect our contractual obligations and applicable legal requirements.

Nothing in this section permits us to remove rights that have already accrued to you or to avoid fulfilling an existing contract.

16. Disclaimers and Limitation of Liability

We make reasonable efforts to provide useful, accurate, and appropriately described educational products and services.

However, educational content may contain errors or omissions and may require updating. We may correct or update materials where appropriate.

To the extent permitted by law, we do not guarantee particular language-learning results, examination outcomes, professional opportunities, or personal-development outcomes.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

In particular, nothing in these Terms limits mandatory consumer rights or liability that cannot legally be excluded, including applicable rights concerning conformity with a contract, defective digital content, or failure to provide an agreed service.

Subject to these restrictions, our liability will be determined by applicable law and the circumstances of the particular case.

17. Privacy and Personal Data

We may process personal data when you visit our Website, create an account, make a purchase, book a service, or contact us.

Our handling of personal data is described in our separate Privacy Policy, available at:

[Insert Privacy Policy URL]

Where applicable, personal data will be processed in accordance with the General Data Protection Regulation (GDPR) and other relevant data-protection laws.

Our Privacy Policy should explain the personal data we collect, the purposes and legal bases for processing, relevant recipients, retention periods, and your applicable rights.

Information about cookies and similar technologies will be provided in our Cookie Policy or cookie notice, where applicable.

18. Complaints and Dispute Resolution

If you have a question, complaint, or concern about our products or services, please contact us at [Insert contact email].

We will make reasonable efforts to understand the issue and resolve it directly.

Consumers may also have access to statutory complaint procedures, competent consumer-protection authorities, and alternative dispute-resolution mechanisms where available under applicable law.

Nothing in these Terms prevents you from exercising a legal right to bring a claim before a competent court.

19. Governing Law

These Terms are governed by the law applicable to the relevant agreement, subject to any mandatory legal provisions.

Where Langlandia contracts with consumers in the European Union, mandatory consumer-protection rules may apply regardless of any general choice of law.

Nothing in these Terms deprives consumers of protections that cannot lawfully be excluded or requires them to bring proceedings in a jurisdiction that applicable law does not permit.

20. Force Majeure

Langlandia will not be responsible for a delay or failure to perform an obligation to the extent that it results from circumstances beyond our reasonable control, such as major infrastructure failures, widespread internet outages, natural disasters, war, or governmental restrictions.

We will take reasonable steps to reduce the impact of such circumstances and resume performance when reasonably possible.

This section does not remove any mandatory cancellation, refund, or other rights available under applicable law.

21. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Any invalid provision will be interpreted or replaced only to the extent necessary and legally permissible to achieve a valid and enforceable result.

22. Assignment

You may not transfer your rights or obligations under a purchase agreement where such transfer is prohibited by applicable law or requires consent that has not been obtained.

Langlandia may transfer its rights or obligations only in accordance with applicable law and without unlawfully reducing your rights under an existing agreement.

23. Changes to These Terms

We may update these Terms to reflect changes in our services, business operations, or legal obligations.

The current version will be published on Langlandia.com with its effective date.

Where a change materially affects an existing contract or requires your consent under applicable law, we will provide any required notice and obtain consent where necessary.

Changes will not retroactively remove rights that have already accrued to you.

24. Contact Information

For questions about these Terms, our products, payments, or access to our services, please contact us:

Email: langlandia@gmail.com

Legal business name: Anastasiia Synenko

Thank you for choosing Langlandia. We look forward to supporting your language-learning journey.